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Support & Help Center

Welcome to the official support page for the Online Education Platform for Sindh (OEPS). Our goal is to provide students with a seamless, uninterrupted learning experience. Below you will find answers to common questions regarding video lectures, quizzes, and account management, as well as our direct contact information.

1. Account & Authentication

  • How do I log in to the app?
    You can register a standard account using your email address, or use the one-tap login options for Google and Facebook.
  • What should I do if my Facebook or Google login is rejected?
    Ensure you have granted the necessary permissions on the native popup screen. If you accidentally hit "Cancel" during the social login prompt, completely close the app, reopen it, and tap the login button again to restart the authorization flow.
  • I forgot my password. How can I recover it?
    Tap the "Forgot Password" link on the main login screen. Enter your registered email address, and we will send you a secure link to reset your credentials.

2. Video Lectures & Proctoring

  • Why can't I fast-forward or skip parts of the video?
    To ensure students fully grasp the curriculum, the OEPS app features an auto-proctoring system. Fast-forwarding or scrubbing through the timeline is disabled. If you attempt to skip ahead, the video will automatically pause and revert to your last watched position, and a warning popup will appear.
  • Why did my lecture pause when I checked a message?
    The app requires your full attention. If you minimize the app, switch tabs, or lock your screen, the video will automatically pause. You will receive an "Attention Required" warning. Repeatedly switching away from the app will temporarily lock the video to ensure focus.
  • How is my progress saved?
    Your watch time is continuously tracked and synced to our servers. If you close the app halfway through a lecture, the video will automatically resume from your exact last position the next time you open it.

3. Quizzes & Assessments

  • When can I take the lesson quiz?
    Quizzes remain locked until you have completely finished watching the associated video lecture. Once the video reaches the end, the quiz module will automatically unlock and appear on your screen.
  • What happens if I fail a quiz?
    Each quiz has a specific passing percentage requirement. If you do not meet the minimum score, you will be given the option to "Retake Quiz" immediately, or you can choose to "Watch Again" to review the lecture material before your next attempt.

4. Subject Books & Resources

  • How do I access the reading materials?
    For subjects that include reading materials (such as Sindhi or Urdu), a "Read Book" button will be available directly beneath the video player. Tapping this will open the official PDF textbook directly within the app, formatted specifically for mobile reading.

5. Troubleshooting

Having playback or loading issues?

If you are experiencing persistent issues with the app loading, video playback, or missing resources, try the following steps:

  • Check your internet connection: Video lectures require a stable broadband or 4G connection.
  • Clear the app cache: Go to your device's Settings > Apps > OEPSindh > Storage, and tap "Clear Cache".
  • Update the app: Ensure you are running the latest version of the OEPS app from the App Store.

Contact Us

If you need further technical assistance or have questions regarding your curriculum, our support team is ready to help.

Support Contact Details

Support: support@oeps.gos.pk

Info: info@oeps.gos.com

Office Hours: Monday to Friday, 9:00 AM to 5:00 PM (PKT)

Address: Wamtsol (Private) Limited, Sindh, Pakistan

Note: When contacting support, please include your registered email address, your current grade/subject, and a brief description of the issue you are facing.